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Frequently Asked Question
We’d like to encourage you to engage your audience with our all-in-one email marketing platform.
FAQs
Everything you need to know about Us
1. What is Mass Mail Service?
Mass Mail Service is an email marketing platform designed to help businesses create, send, and manage email campaigns efficiently. With powerful automation tools, analytics, and an easy-to-use interface, you can reach your audience and grow your business with ease.
2. How does the free trial work?
We offer a [number]-day free trial with access to all our premium features, so you can explore the platform and see if it’s the right fit for your business. No credit card is required to sign up, and you can upgrade to a paid plan anytime during or after the trial.
3. Can I upgrade or downgrade my plan at any time?
Yes! You can easily upgrade or downgrade your subscription plan at any time. Any changes will take effect immediately, and the adjustment will be reflected in your next billing cycle.
4. Is there a limit to the number of emails I can send?
Each plan comes with a specified limit on the number of emails you can send per month. If you reach your email sending limit, you will have the option to upgrade your plan or purchase additional email credits.
5. What support options are available?
We offer 24/7 customer support through live chat and email. For more advanced inquiries, we also provide a knowledge base, video tutorials, and regular webinars to help you get the most out of our platform.
6. Is my data secure on Mass Mail Service?
Yes, we take data security seriously. All personal and business data is encrypted and stored securely. We comply with GDPR, CAN-SPAM, and other data protection regulations to ensure your information remains safe and private.
7. Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time through your account settings. Your service will remain active until the end of the current billing period, and no further charges will be made.
8. Do you offer custom pricing for large enterprises?
Yes, we provide custom plans for larger businesses or enterprises with higher email volumes. Please contact our sales team to discuss your needs and get a tailored solution.
9. Can I use my own email list with Mass Mail Service?
Absolutely! You can easily import your own email lists, whether they're in CSV, XLS, or TXT format. We also offer list segmentation and management tools to help you organize and target your audience effectively.
10. What if my emails end up in the spam folder?
Mass Mail Service uses advanced deliverability tools to help ensure that your emails reach your audience’s inbox, not the spam folder. We also provide best practices and tips on how to optimize your emails for better deliverability.
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